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Re: {subject}<br /><br />
You copied <b>{queueaddress}</b> in an e-mail either on the Cc or the Bcc line 
    which wasn't related to an open case. If you want us to open a case and work on 
    this issue, please send an e-mail directly to us and detail your problem.<br />
    <br />
    Thank you,<br />
    <br />
    The Support Desk
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